Updated Policies

(September 2018)

To all our wonderful clients, we would appreciate if you took the time to review our salon policies. Please be respectful of these policies, as they are in place for a smooth and fair experience for both our clients and our team of talented artists. Due to a high volume of clients and recent events, we will be enforcing our existing policies and have new special considerations for spa and studio services.

For all spa and studio services, specific treatment or procedure durations are allotted for your service. You may be required to reschedule or receive a condensed service if you arrive more than 15 minutes late to your appointment. Appointment prep that we require beforehand (such as make up removal) will cut into the remaining time left for the service. If you need to leave by a certain time, please let us know in advance, otherwise you may not receive a full service. No cancellation notice given or “no-shows” will be subject to the full charge of the booked service, including 20% gratuity to accommodate the technician’s time, and will forfeit the privilege of scheduling future appointments without paying for the service in full upon booking.

Special Considerations for Lash Services
A $50 non-refundable deposit and credit card information is required to secure bookings for first time lash clients. If you currently have lash extensions on from another studio, you will be charged for a lash removal before any lash service can be done. Our lash technicians will not proceed to work on top of another artists’ work. Refills can be done up until 4 weeks of your previous lash appointment with us, otherwise we will schedule you in for a full set. Cancellation notice must be given within 48 hours of your appointment or will otherwise result in a $50 fee. Rescheduling requests within 48 hours of your appointment will result in a $25 fee.